What I keep hearing from owners who finally pick up the phone
The call usually starts the same way. An owner tells me their current IT person is a nice guy — might even be a friend — but tickets are taking days, the bill is creeping up with line items nobody can explain, and the last time something actually broke the answer was "we'll get to it tomorrow." By the time someone reaches out to me, they're not shopping for IT. They're tired. They want to know if there's a version of this that doesn't feel like a fight every month.
So I'll tell you how I run SkyNet, and you can decide if it sounds like a fit. I charge a flat per-user rate. Everything is in it — help desk, patching, monitoring, Microsoft 365, backups, the cybersecurity stack, after-hours response, the works. No projects sneaking onto the invoice. No "that's out of scope." If I quote you a number, that's the number, and it doesn't move because you hired two people or somebody clicked a bad link on a Saturday.
There's no contract. Month to month. If we're not earning the bill, you fire us and the offboarding is friendly — I'll hand the next provider clean documentation because that's how I'd want to be treated. I've never understood the MSPs that lock owners into three years and then coast. If I have to trap you to keep you, I haven't done my job.
And when you call the main line, you might get me. I still answer my own phone. I'm the CEO and I'm also the guy who'll talk you through a printer that won't authenticate, because I've been doing this long enough that I actually like the work. We're headquartered nearby in Worthington, so we can get to a New Albany office when something needs hands on a keyboard, and the rest of the time we're a click away on remote.
If any of that sounds like the way IT should have worked the whole time, that's the conversation I want to have. No quote deck, no discovery call disguised as a sales pitch — just a straight read on what you've got and what it would take to make it boring again.