Managed IT Services in Solon, Ohio

The thing about running a business in Solon.

Almost every owner I sit down with in Solon tells me some version of the same story. They started small. The IT setup grew the way every small business IT setup grows — one printer, then a server somebody's nephew configured, then a cloud login nobody can find, then a backup that may or may not be running, then a firewall the last guy installed and never documented. By the time they call me, nobody in the building can tell me what is actually on the network, who has access to what, or whether the last restore test happened in this calendar year.

That is not a failure of the owner. That is what happens when IT is treated as a series of one-off purchases instead of one system somebody owns. The shops, the offices, the law firms, the medical practices, the small manufacturers — they all end up in the same place because they were never sold a finished product. They were sold parts.

That is the problem I built SkyNet MTS to solve. One team owns the whole thing: the network, the laptops, the servers, the cloud accounts, the backups, the security stack, the vendor calls, and the compliance paperwork your customers keep emailing about. Flat monthly rate. Month-to-month, because if I am not earning it you should be free to leave. And when something breaks at five in the morning, you call my cell and I answer it — not a queue, not a script, not somebody reading your account number back to you. That is not a marketing line. That is how I have run this company since the day I started it, and it is the only way I know how to do it.

Flat rate, month-to-month, and a phone that gets answered.

Most of the Solon business owners we talk to are not asking for anything exotic. They want their email to work, their files to be backed up, their team to stop losing hours to small problems, and a bill that does not change every month. They want to know that when they call, a real person picks up — and that the answer is not "we'll open a ticket and get back to you tomorrow."

That is the whole model. One flat monthly rate covers everything: monitoring, help desk, cybersecurity, backups, cloud management, vendor coordination, and the planning conversations that keep technology from quietly turning into a mess. Month-to-month agreements mean we have to earn the relationship every single month. No three-year lock-ins, no buyout clauses, no surprise true-ups at renewal time. If we stop doing the job, you walk — and that is exactly the pressure we want on ourselves.

Chip Bell runs the company and answers his own phone. That is not a marketing line, it is how the business is structured. When something matters, you do not have to climb a ladder to get to someone who can make a decision. See our cybersecurity services for how the security side fits in.

Remote-first support, on site when it matters.

Most issues get resolved remotely in minutes — that is just how modern IT support works when the tooling is set up correctly. When something genuinely needs hands on a machine, we show up. Network installs, office moves, server work, new-hire setups, the kind of project that needs a person in the room rather than a screen share. It is all included in the same flat monthly rate, not billed separately as an "on-site visit."

We support Solon businesses and the surrounding communities, including:

Wherever your office sits in Solon, you get the same team, the same tools, and the same response standard. Clients with more than one location are managed as a single environment under one flat monthly rate rather than billed per building. For a broader view of how we support businesses across the region, see our Cleveland managed IT services page.