Problems
- Acquired firms had incompatible IT systems
- Users couldn’t access shared applications or data
- Failed cybersecurity audit flagged major risks
Solutions
- Built a secure, cloud-based virtual desktop platform
- Deployed optimized local networks in two offices
- Integrated cybersecurity to meet audit standards
Results
- Unified access to tools and data across locations
- Reduced need for IT support across the firm
- Passed all future cybersecurity audits without issues
Background
RH is an accounting firm with offices in Columbus, Ohio; Diamond Bar, California; and Palm Springs, California. In 2022, they expanded by acquiring several smaller accounting firms across California.
After the expansion, RH approached SkyNet through a referral, looking to unify their IT systems and improve performance across all locations.
Problem
RH had grown frustrated with their IT provider. Support was slow and unhelpful, often deflecting responsibility rather than solving problems.
These issues signaled a larger problem:
- The provider blamed Thomson Reuters for issues they didn’t manage, like email
- Claimed a move to cloud infrastructure was “next to impossible”
- RH failed a cybersecurity audit from their insurance provider
- RH’s systems were outdated and unsupported.
- Staff productivity was slipping
- The business was exposed to operational and regulatory problems
The RH team was ready to move on from excuses. They needed a partner who could deliver a real solution and help get everything under control.
Solution
SkyNet assigned a dedicated technical account manager to work directly with RH’s team.
To ensure local performance stayed strong, SkyNet deployed two networks: one in Columbus, Ohio, and one in Diamond Bar, California. Each was optimized for low latency and reliability, with both tied into a shared cloud environment.
This approach kept office performance fast while maintaining full centralization.
At the core of the solution was a new platform:
Virtual Desktop Platform
- SkyNet deployed a centralized virtual desktop environment tailored to RH’s needs
- Users could log in securely from any internet-connected device
- Everyone had access to the same tools and data across all locations
- The system delivered a consistent, full-resolution desktop experience
Cybersecurity
- Configured the environment to meet insurance and audit compliance requirements
- Implemented AI-driven monitoring to detect threats as they occurred
- Human analysts reviewed alerts for accuracy and escalation
Staff Training
- SkyNet provided documentation for platform use and support processes
- RH’s team received onboarding to ensure a smooth transition
Result
The impact was immediate. RH now operates on a platform that supports growth and simplifies daily work.
Key outcomes included:
- A major drop in IT support requests
- Fast, responsive support when needed
- New offices added without rethinking infrastructure
- Full compliance with insurance-mandated cybersecurity standards
- Subsequent cybersecurity audits passed with no required changes or flagged concerns
Internal staff now work in a stable, secure environment, without jumping between systems or chasing down disconnected vendors.
Future
RH no longer sees IT as something that slows them down. It’s become a stable foundation they can build on.
SkyNet’s environment gives them the flexibility to onboard new users quickly and adapt to future needs without disrupting what already works.
“The platform SkyNet built for us has reduced our need for IT support by a huge amount. Everything works, and when we occasionally have issues, their support is fast. We've also been able to add on more offices without having to think about additional technology which has been a huge help.
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Lastly, no longer having to worry about passing security audits has been wonderful!”
